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Archive for 2012

The Old Switcherooo!

So today I had a regular doctor’s visit – follow up to some routine bloodwork.   I show up early, sign in and sit down to wait.  My name is called by my favorite nurse in the whole wide world, Stacie.  As the door opens I see a […]

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How are you? Fine.

“Hi,  how are you?”  Typical welcome around here.  “Fine.”  Typical response.  I don’t like the word “Fine.”  When people care about people “Fine” never answers a thing.  It’s fake.  So, I’m on a campaign to stop the “Fine” response.  Why not join me?  Try this:  If someone […]

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Value?

Value?  When it comes to Customer Service Value has two meanings.  Value is the actual monetary worth of the service.  And Value is offering the customer worth in the process of the purchase.  Both critical to a good outcome for the customer.  Where have you gone recently that offered both?

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The Colonel’s Wife

The Colonel’s Wife,  my mom, was expected to entertain with class because of Dad’s position.  Sometimes an expectation can cause our actions to become obligatory.  Not in Mom’s case!  She dearly loved people.  Status never mattered.  Her door was always open to whomever needed a meal, a […]

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Busy?

“I’m so busy…..”  Is this you today?  Why?

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At the Doctor’s Office

So my husband, Terry Shank, visited a new doctor’s office today.  Terry’s name was mispronounced multiple times (ie:  Mr. Shanks and Mr. Shark) throughout the duration of the visit by various staff members.  His name really isn’t that hard to pronounce after all.  And the doctor never called […]

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People Remember People

I used to believe that in order to be known as “the Hostest with the Mostest” there had to be a grand food presentation, the house had to be spotless and it all cost more money than I had.  I don’t believe that any more.  It all simply […]

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Practicing Hospitality

Have you ever taken care of your neighbor’s yard while they were away, sent a card when someone was sick, or invited someone to come stay with you when you discovered a need?  That’s practicing Hospitality!  Share your examples to stir our thinking!!!

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The Broken Bracelet

I was given a very nice bracelet by someone dear to me. Shortly after receiving it – it broke. I knew the boutique where it was purchased – a shop I had only been in once before – in another state. The next time I traveled to […]

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Important Jobs

I was thinking today about important jobs…..This is where I landed.

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