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Archive for 2013

Understand?

There was a season where I was a substitute teacher.  I preferred working with middle school age kiddos.  I asked God to give me a vision for this age group and here is the picture He gave me:  Consider each student an absolutely beautifully wrapped package.  Help […]

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Room for God?

Enjoy this very special message. Merry Christmas from The OPEN Door Consultant! GRACE for the Moment, December 18 Devotional, by Max Lucado Here I am!  I stand at the door and knock.  Revelation 3:20 Some of the saddest words on earth are:  “We don’t have room for […]

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Repeat.

Repeat.  Repeat.  Repeat. One of the most comfortable expectations in customer service is consistency.  In what areas can you build your consistency?  Could it be the same familiar face behind your counter on a regular basis?  Could it be that your product is consistent?  Could it be there are […]

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Do you know?

  “People don’t care how much you know until they know how much you care” John C. Maxwell Leaders, take the time to know your employees.  Do you want those you lead to be receptive?  Earn the right to be heard by taking the time to KNOW […]

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Happy Thanksgiving!

HAPPY THANKSGIVING             from The OPEN Door Consultant.  Enter His gates with Thanksgiving And His courts with praise. Give thanks to Him, bless His name. Psalm 100:4  

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One Size Fits All?

ARGGG!  I believe this might be the least friendly customer service label that I have ever found!  Yes, there are trends, generalizations, “most,” broad-brushstroke kind of statements but this one just flat out doesn’t work!  How can you make sure you and your company steer clear of […]

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Be Available

I was in the freezer section of Wal-mart the other day when this sweet “grandpa” type asked me if I knew where the sugar peas were.  I told him I didn’t know but I would help him find them.  So we chatted on our quest.  I learned […]

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Know What?

Take the time to train your staff. They won’t know what you know or what you expect unless you train them. Give them enough information to equip them to make second mile service decisions on behalf of your company.

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Every Life Has a Story

This past July was my 10th anniversary working for the Cathy Family who owns  Chick-fil-A, Inc.  I specifially don’t work in their restaurants; I work where they choose to give back:  WinShape Foundation.  More specifically I minister – at WinShape Retreat where we focus on creating a safe place for […]

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Simply Put…

Treat others the same way you want them to treat you.  Luke 6:31    

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