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Archive for June 2014

HARR!!! The Pirate’s Approach!

Take a look at this quick and easy to remember approach to customer service.   HARR  (Go ahead and say it out loud!  And swing your arm!) H – Heard – Are you hearing what your customer really needs? A – Acknowledge – Give attention to your […]

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The Police Didn’t Have a Choice!

I saw this story recently that is worth a moment of your time to see for yourself.  The primary story is such a sweet love story; but, follow the “other” primary story running along with it.  Watch what the policemen did.  Talk about going the extra mile of service!!!! […]

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