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Archive for July 2015

We Don’t Carry That Item.

My favorite brand of cracker isn’t at Publix.  So a couple of weeks ago I went to the Customer Service counter at Publix and I told the clerk I wanted to buy my favorite cracker from them.  She took the details of the product, my contact information and […]

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Three children born in 4 years.  What were we thinking?  Every Saturday morning Terry gave me the gift of a bit of extra sleep by taking the kids (as soon as they were able to walk) to LYIN’ Jack’s Daylight Donut Shop for “dodonuts”.  I understand LYIN’ […]

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When is the last time you celebrated with your team?  I mean truly celebrated work well done; ministry well done; sales up this month; milestones; monumental moments in the lives of those around you?  Take time to celebrate!

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I had the honor of working for a boss one time that when it came to customer service he would challenge us all to “Say Yes if you can.”  There are times when I’m asked for something or an opportunity arises that my first thought is No. […]

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It’s Not What The Customers Think!

Worth a moment of your time to consider these stats: When 1,620 consumers were tested under laboratory conditions, 63% said they felt their heart rate increase when they thought about receiving great customer service. For 53% of those tested, receiving great service triggered the same cerebral reactions […]

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