Reach Theta at: 1-404-444-9884

Business / Retail

2015 TODC jacket head shotTheta Says:  “Every person that comes through your door desires to be valued as an individual.  Every Person!”

Theta Does:  Feel you could brush up on your techniques of relational engagement to create that experience for your customer?  Theta will help you develop a culture with your leadership and staff that will tangibly transform how you do business. Training using experiential learning and practical techniques will equip you to move forward in this day and age that demands authenic connections.

Theta spent a couple of hours with the owners and managers of 2 North Shore, a high end shopping center in Chattanooga recently!  Interactive learning, discussion and information was all offered to help build a Culture of Hospitality.

 

Here’s a testimony from Cathy Jones, Guest Experiences Coordinator, WinShape Wilderness:

“The Guest Experience team at WinShape Wilderness was incredible blessed by the 3 hour Hospitality training we had with you! We learned so much about how to serve our guest with excellence. I love having tangible tools to talk to my staff about as we move forward with second mile service.  Thank you for your time and for sewing into our team!”

Here’s a testimony from the owner of Lavender Mountain Hardware and Garden in Rome, GA:

“After 13 years of being in retail, Virginia and I felt we needed a different approach in motivating our employees to a higher level of customer service. Having great respect for the Cathy family, I inquired (thought a mutual friend) how their employees always seemed so happy and focused when slinging chicken sandwiches for hours on end. And that is how Theta came into our lives.

Several e-mails and a couple of meetings later, Theta provided an outline of how she would deliver her message to our employees. Tough we were a little apprehensive, we set up a dinner meeting and away she went.

And she was wonderful! So much energy and so solid a presentation. All our employees enjoyed the time, attention, perception, and application Theta gave as she illustrated hospitality in every day living.

We will be discussing her next phase in the near future and I doubt we’ll be disappointed.”

Spencer Brewer, E-mail: Sbrewerlmh@aol.com